Frequently asked questions

No. This site asks for no online payment at all. You send a request, the owner confirms it, and you pay afterwards: cash on arrival, by bank transfer, or by D17. That is a deliberate choice rather than a technical limit — we would rather speak to you before taking money.

Yes. The total shown includes the accommodation, any fees, VAT and the tourist tax. There is no service fee, no booking fee and no commission added at the end. The line-by-line breakdown is visible before you send the request.

48 hours at the very most, usually far less. Your dates are held for that whole period: nobody else can book the apartment in the meantime. If 48 hours pass with no answer, the request expires by itself and the dates are released.

Yes. Up to 14 days before arrival, cancellation is free and anything already paid is refunded in full. After that, the deposit is retained. You can cancel yourself from the “My booking” page.

For the same stay, yes: the platforms take a commission that we do not pay here, and what we do not pay we do not charge you. We are also on Booking.com and Airbnb — the calendars are synchronised, so an apartment shown free here really is free.

An identity document for each adult: Tunisian law requires a guest declaration. We note down what is needed and keep no photocopy and no photograph of your documents.

It depends on the season. Where a deposit applies, the amount is shown clearly before you send your request, never afterwards. In high season it secures the booking; off-season, payment is usually made in one go on arrival.

Yes, as well as French and English. This site exists in all three languages, and you will get your answer in the language you wrote in.